Return & Refund Policy

This Return & Refund Policy explains the terms for returning physical products and the conditions for refunds on digital items.

1. Digital Products (Ebooks, Audiobooks)

All digital product sales are final.
Due to the nature of downloadable content, we do not accept returns or provide refunds once a file has been delivered.
Exceptions are made only in cases of technical error (e.g., corrupted file, failed delivery). If this occurs, please contact us within 15 days of purchase at connect@rebeccaalimorong.com, and we will provide a working file or replacement download link.

2. Physical Books & Materials

Physical products may be returned within 15 days of delivery.
To be eligible for a return, items must be:
- Unused and in the same condition you received them.
- Returned in their original packaging.
Proof of purchase (such as an order confirmation email) is required.
Return shipping costs are the responsibility of the customer unless the product was damaged or defective upon arrival.

3. Refund Process

Once we receive and inspect your return, we will notify you by email.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5–10 business days.
If a refund is denied, we will return the product to you with an explanation.

4. Exchanges (Physical Items Only)

If you received a defective or damaged item, please contact us within 15 days of delivery.
We will arrange an exchange at no additional cost.

5. Contact Us

For questions or to request a return, please contact us at: